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Everything an AI employee needs to do the job.

Here is what exists today and what is being built, so you always know what you're getting.

You describe the business. Nerro writes the employee.

No prompts to write. Answer questions about your business and the job, and Nerro builds the behaviour, the rules and the greeting.

  • Guided setup

    Pick the job, answer a few questions, and the employee's behaviour, rules and greeting are written for you.

  • Your business, as data

    Services, hours, service areas, pricing notes and policies are stored as fields, not a wall of text, so every employee uses the same facts.

  • Knowledge from your website and documents

    Read in your website, PDFs, FAQs and policies. When something isn't there, the employee says so instead of guessing.

  • Hand-off rules

    Who to transfer to, when, what counts as an emergency, and what happens after hours. A caller can always reach a person.

AI EmployeesDraft

Sarah

AI Receptionist

Goal: turn incoming calls into booked appointments.

  • Answer questions
  • Schedule and reschedule
  • Capture leads
  • Transfer to a person
  • Give unauthorized discounts
  • Promise unavailable times
  • Handle emergencies without escalating
Illustrative example

It practices before it answers your phone.

Simulated callers try every employee before it goes live, including emergencies and people asking for a human.

  • Practice calls

    Each employee works through simulated calls built from your own business details. It can't go live while a critical problem remains.

  • Guardrails by default

    Every employee is told what it may and may not do, including never claiming something happened that the system didn't confirm.

  • Retrained after changes

    Change the business details, the knowledge or the employee, and it takes a fresh round of training before it answers customers. The app tells you which employees need it.

Practice calls · SarahNeeds attention

3 of 4 handledNot live yet

  • “Wants to see a house on Saturday”Booked a time that's really free
  • “Has an offer deadline in an hour”Treated it as urgent
  • “Wants to talk to a real person”Took a message for you
  • “Asks if you're open Sunday”Didn't know your weekend hours
One fix and Sarah is ready to go live.Add weekend hours
Illustrative example

On the call, it does the work.

Natural conversation on a real phone number, with actions that only count once the system behind them confirms.

  • Real calls

    Natural conversation with interruptions, hand-offs to a person, and a summary of every call.

  • Booking and other actions

    Checks availability, books, moves and cancels, each confirmed before the employee says it happened, and gives the caller a booking code.

  • Text confirmations

    Planned

    A text confirming the booking, with STOP to opt out. It switches on once carrier registration for business texting is approved.

  • Phone numbers

    Get a new local number from Nerro, or forward the number you already have, and give it to an employee.

  • Callbacks and lead follow-up

    Calls back people who asked, and new leads from your forms, from your business number and only within US calling rules. Part of the paid plans.

Call · 10:42 AM · New customerAppointment booked

Actions

  • Captured name and phone
  • Captured service address
  • Checked availability
  • Booked Tue 3:00 PM (confirmed by calendar)
  • Gave the caller confirmation code 4821

Transcript · 4m 18s

Sarah: Thanks for calling Larkhaven Plumbing. How can I help?

Caller: My water heater is leaking. Can someone come Tuesday?

Sarah: I have Tuesday at 3:00. One moment while I book it.

Sarah: You're booked for Tuesday at 3:00. Your confirmation code is 4821.

Illustrative example

After the call, you know what happened.

Every call in plain words, and what needs you first.

  • Every call, in plain words

    The transcript, each action the employee took and the outcome, plus a note on any call that ended without a resolution.

  • Google Calendar, Slack and webhooks

    Two-way Google Calendar sync, Slack alerts and signed webhooks to your own tools work today.

  • Outlook Calendar, HubSpot and Salesforce

    Built, not switched on

    Built, and switched on as each one's setup is finished. Until then the app says plainly that they aren't available yet.

Calls · Today3 calls

  • Dana Ruiz

    (512) 555-0182 · 2:14 PM

    Wants to see the house on Maple Street

    Showing booked

    Sat 11:00 AM · confirmed by your calendar

  • Mark Chen

    (512) 555-0139 · 1:02 PM

    Thinking of selling, wants a valuation

    Lead saved

    Budget, area and timing noted

  • (512) 555-0177

    11:40 AM

    Asked about the Elm Street listing

    Wants a call back

    Flagged until someone handles it

    Call back
Illustrative example

Put an AI employee on your line for 3 days.

Tell Nerro about your business. It builds and tests your AI employee, and you decide when it goes live.

Start your 3-day free trialSee pricing

Free for 3 days with up to 10 answered calls. No card. Then from $49 a month.